Returns Policy

Consumer Returns Policy - 100% Money Back Guarantee!

We hope you are delighted with your purchase. If however you are not completely satisfied with any of the goods, please return them within 14 days and we will issue you with a refund or replacement items. Please note, all goods must be returned in their original condition with the packaging intact, unless the item has been found to be faulty.

If the items delivered were incorrect or faulty we will be happy to reimburse the cost of the return postage. If however you have changed your mind about the goods and simply wish to return them, the return postage costs are non-refundable.

The address for returns is:


The Party Company (UK) Ltd

174 Egerton Walk

The Ellesmere Shopping Centre

Walkden Town Centre



M28 3ZH

0161 799 6639

Corporate Returns

Where goods are being returned which have been ordered in specifically for corporate businesses a 15% restocking fee will be deducted from the return value.