We would like to re-assure our customers at this difficult time, that we are following all current guidelines regarding the Corona virus, and we are very much open for business. However due to high demand in the last week or so and the fact that we are working with reduced staff we are having to restrict the number of orders we can take each day. Currently we are running at approximately one week in advance for orders. We have good stock levels however there may be the odd occasion where we have to make a substitution in the colour of confetti, feather, tails etc or for foil balloon clusters the design maybe slightly different however the overall theme will be the same as ordered.
The Party Company is a small family business operating from our own studio at our farm, we are therefore lucky enough to be able to continue to work and offer a pretty much normal service whilst taking the precautions which are required at the currrent time. The team working at the moment are all family members in the same household so we can follow the advice to stay at home but still work.
Our courier partner DPD's UK delivery service is fully operational and at present (28.4.2020) all deliveries are being made on time and as usual, with full tracking provided. DPD have introduced a safe, contactless delivery system when they deliver and we leave our balloon boxes at the entrance to our studio and they are collected by DPD without any need for contact.
The current restrictions in the UK means that so many of us can't be with our friends and family, we are so happy that we can still help you surprise and delight your loved ones, we need a little happiness and joy at this difficult time.
You can order your personalised gift balloon for delivery direct to their door here. Please read our updated terms and conditions relating to future deliveries below.
Many thanks for your support, as a small business it means a lot!
Stay safe x
IMPORTANT - CORONA VIRUS UPDATED TERMS
At present (02.4.2020) we are able to operate our usual service, should we become unable to fulfil the order due to circumstances out of our control, for example courier services ceasing to operate, stock supply problems, or further government restrictions, we will notify you and provide you with the equivalent credit note which can be used for any future occasion from 12 months from the date of the original order. Many Thanks.